To Our Valued Clients,
AEI is committed to supporting your business objectives during this challenging time. In addition, we are committed to doing our part to help slow the transmission rate of the virus through responsible business operations.
Headquartered in the San Francisco Bay Area, AEI developed our operational response to the Bay Area Shelter in Place Orders issued earlier this week. AEI is prepared to similarly address any restrictions that may be enacted by any governmental agency in the future.
Shelter in Place Orders have been enacted in Northern California that limit the activities of residents and businesses. Upon careful consideration of the Orders and legal counsel, we have determined that we may proceed to support our clients with minor modifications.
Modifications to our normal operations in the SF Bay area include the following:
- With the exception of a few administrative positions, all AEI staff members are working from home.
- As a precaution any AEI staff member that is experiencing any illnesses is required to stay home.
- All AEI in-person meetings and events have been postponed.
- With regards to project-related activities, exterior site visits are preferred. Interior site visits will be conducted, provided that social distancing practices are employed and the number of participants is minimized.
- Due to the fact that many businesses are closed, it is foreseeable that we will experience limitations with respect to access to building interiors or be provided with an escort during our assessments.
- Many government agencies are closed to the public. Therefore, reports will likely contain limitations regarding the lack of agency records unless they are readily available online.
Modifications that are in place nationally include:
- All AEI staff members are all equipped to work from home.
- AEI staff members that are experiencing any illnesses are required to stay home.
- We are observing all of the CDC’s recommendations for social distancing and hygiene practices.
- During pre-site visit interviews, we are setting expectations regarding social distancing and informing the site contact of any personal protective measures (mask, gloves, etc.) that will be worn during the assessment.
- In accordance with privacy laws, we will not ask the site contact if they are/have been sick or if anyone in the property has been exposed to COVID-19. We may communicate with clients about reported cases at a property without requesting any specific or personal identifying information.
Site Assessment Guidance by Site Type:
- Accessing the interior portions of hospitals, long-term care, assisted living and senior living facilities will be postponed for the protection of the residents’ health and safety.
- Multi-family property inspections are being modified to minimize contact with residents and may be limited to solely vacant units and common areas. HUD, Fannie Mae and Freddie Mac projects are being handled on a case by case basis to ensure we meet agency requirements while being protective of health and safety.
- For all other sites, social distancing practices are being implemented.
We will communicate early and often about any and all limitations to site access, agency records, etc. as they arise and determine how to most effectively move forward. We are here to support you through this concerning period, and look forward to working together to support your business objectives in a safe manner.
Protecting the health of our staff, subcontractors and business partners, their families, and that of our community is our primary concern. We are committed to doing our part to slow the spread of the virus through modifications to our business operations.
If you have any questions or concerns regarding the status of your projects or upcoming service needs, please contact your AEI representative.
Holly Neber, CEO